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Account problems

Time:[2017-11-15 19:25:23]

How do I make sure my account money safe?

The group, the world's leading foreign exchange dealers, in New Zealand the New Zealand financial markets authority (FMA) supervision of New Zealand financial service providers (FSP) registration.New Zealand financial service providers to Financial Service Providers (FSP) the New Zealand financial markets authority (FMA), supervision is also a New Zealand Government-approved certification legitimate financial service providers.Strictly implementing a customer security system means that the customer is entirely separate from company funds accounts and avoid customer funds were frozen when the financial problems of the company, effectively ensuring that customer accounts are free at any time.


How long withdrawals can be credited into account?

Cash credited as follows:

BankWithdrawal periodArrive in time
State-owned banksMonday to Friday
9:30–17:00
Not including national holidaysDepending on the bank's provisions
All commercial banksMonday to Friday
9:30–17:00


After the deposit I need to inform the business?

Whether you deposit through any conduit, please keep the deposit slip successfully deposited moneys, and fill in the "Deposit Notice" e-mail to account@safum.com. Our finance department will confirm as soon as possible with your bank deposit, and will receive the actual amount added to your account.


Deposits and withdrawals whether to charge a fee?

The companies generally do not charge withdrawal fees, except for the following special conditions: If the customer a single unified withdrawals will be charged less than $ 50 handling fee of $ 3. 
* The above fees do not include any bank handling charges may apply. The Company reserves the right to modify, the right to update the above arrangements, without notice.


Cash currency is Which currencies?

If the customer to withdraw, we will select the required dollar payments from the account, transferred to the customer's bank account to register. If the customer account is a RMB account withdrawals, all refer to the Company's market exchange rate as published by exchange.


What kind of money can be saved Deposit?

You can deposit US dollars, Hong Kong dollars or Renminbi deposits. No financial limits deposits.


What deposit money  trading?

We specify the account currency in US dollars, if the customer access to yuan funds, all refer to the Company's market exchange rate for the exchange announcement, details can reference exchange rate considerations. exchange Rate price fair and open, the company will not charge any fees.


Account summary of each column mean?

· Posting       users: the Company opened a trading account 
· I       Amount: current account the amount of funds 
· Net       value: that balance plus total net profits and losses, reflecting the dynamic changes in account funds, also said that if the current time to all single positions, the account balance for the current net 
· appropriation of funds: the used margin, indicating that all positions are single the sum of the margin required 
· available funds: funds equal net of occupation, it means that the current account can be used to effectively fund the transaction. (Available funds may be applied withdrawals) 
· Total net profit and loss: current net profit and loss of all open single sum


If the Forgot your account password  how to do?

You can send a message to account@safuamx.com requirements for password reset. The new password will be sent to your registered email address.


Analogy account You can use the telephone trading system?

Analogy account can not use the telephone transaction system transactions.


There are analogies account try it?

some. PC client software by computer or mobile phone / tablet installed application for registration. Analogy account with a real account and trading platform will use the same software, see the precious metal prices and operating modes are identical, analogies account can help you become familiar with the online trading platform to operate and learn precious metals investment transactions.